Legal

Data Deletion Instructions

How to request removal of your personal data from Genkify Hub.

Effective date: 27 August 2026

Genkify Hub respects your right to request deletion of personal information we hold about you. This page explains how to submit a data deletion request, what we can delete, and what information we may need to retain under applicable law.

No login is required to view this page or to submit a deletion request by email.

1. Who can request deletion

You may request deletion if you are the individual whose personal data we hold, or if you are authorised to act on behalf of that individual (for example, as a legal guardian or authorised representative).

2. What data may be deleted

Depending on your relationship with us, we may hold information such as:

  • Name, email address, phone number, and company or site name from contact form submissions or direct communications.
  • Messages sent to us by email, phone, WhatsApp Business, or through our website contact form.
  • Limited transaction or support records related to vending-machine purchases or operational enquiries.

Upon a valid request, we will delete or anonymise personal information that we are not required to retain, subject to the exceptions below.

3. What we may need to retain

We may retain certain information when required or permitted by law, including for:

  • Tax, accounting, and financial record-keeping obligations.
  • Legal claims, dispute resolution, or enforcement of our agreements.
  • Security, fraud prevention, and abuse investigation.
  • Operational logs retained in backup systems for a limited period.

Retained data will be limited to what is necessary and protected in accordance with our Privacy Policy.

4. How to request deletion (step by step)

  1. Email us at partnerships@genkify.in with the subject line: Data Deletion Request.
  2. Include your full name and the email address or phone number associated with your data. This helps us locate your records.
  3. Describe what data you want deleted (for example, contact form submission, WhatsApp messages, or all personal data we hold about you).
  4. Verify your identity if we need additional confirmation to protect your account or data from unauthorised deletion requests.
  5. Wait for confirmation — we will acknowledge your request and respond within a reasonable timeframe, typically within 30 days.

You may also call us at +91 63022 79890 to initiate a request, but we may ask you to confirm details by email for record-keeping.

5. WhatsApp and messaging data

If you communicated with us via WhatsApp Business, include the phone number used on WhatsApp in your deletion request. Messages processed through WhatsApp may also be subject to Meta’s policies and retention on Meta’s systems; we will delete data we control on our side where applicable.

6. After your request is processed

When deletion is completed, we will confirm by email where possible. Deleted data may persist in encrypted backups for a limited period before being overwritten in accordance with our standard backup cycles.

7. Questions

For questions about data deletion or our privacy practices, contact:

See also our Privacy Policy and Terms of Service.